Head of Global Support
Mixtiles
We help millions of people create homes they love
In the beginning, in 2016, we were just two best friends working on a simple idea: how to make it super easy to turn your favorite smartphone photos into awesome wall art.
Today, we have multiple product lines with millions of customers, including Mixtiles, Mixtiles Art, Easyplant, and Around. And we're shipping new products every year.
We love what we do, and we love people who love what they do. If you're that kind of person, read on.
| Small team = a lot of impact We’re ~100 people, with wildly diverse skill sets, serving millions of customers. Each of us drives a lot of impact. Your work will matter | |
| Products people love Working on products you & your family personally use creates a feeling of connection, fun, and spreads good karma | |
| Our secret formula = make it easy to use It’s how we re-invented the picture frame, and then the houseplant. It’s how we got to millions of customers. It’s pure design, and people love it | |
| Solve hard, real world problems Every day, we handle extreme challenges in user experience, manufacturing and scale for which we use tech like AI, AR & robotics | |
| A real business, built to last We believe great products have great unit economics. That’s why Mixtiles is a high growth company that’s also profitable |
What you’re applying for
We're looking for a visionary head for our Customer Service team. This strategic leadership role involves managing and guiding a global team of nearly 80 employees, ensuring our customer success efforts remain industry-leading, innovative, and responsive to our customers' needs.
In this role, you'll:
- Provide strategic leadership and vision for the global customer service team, ensuring the highest standards of service excellence.
- Establish and monitor metrics, implementing innovative strategies to exceed performance targets and drive customer satisfaction.
- Manage the budget for the customer service department, ensuring cost-effective operations and optimal resource utilization.
- Oversee workforce planning, including staffing, training and forecasting, to align with business demands.
- Identify and address customer pain points, leading initiatives to continuously enhance the customer experience.
- Integrate and leverage cutting-edge tools and methodologies, including AI based tools, to advance our customer service operations.
- Work closely with various departments within Mixtiles to provide actionable feedback, drive process improvements, and enhance overall customer engagement and loyalty.
What We're Looking For:
- Proven Strategic Leadership: Demonstrated experience in a senior customer success or customer service leadership role within a global team.
- Exceptional Communication Skills: The ability to inspire and lead a diverse team while fostering a customer-centric culture.
- Analytical and Data-Driven: Strong analytical skills with the ability to interpret complex customer service metrics and make data-informed decisions.
- Innovative Problem Solver: A proactive approach to identifying challenges and implementing creative solutions.
- Passionate About Customer Success: A deep passion for delivering exceptional customer experiences and a relentless commitment to continuous improvement and innovation in customer success.